FAQ

How do I place an order?

Log on to our website, www.poleyardflag.com and select Shop All or select Flags or Poles & Hanger.  Select the item you would like to purchase and add it to your shopping cart.  Click on the shopping cart and checkout.  You will be emailed a receipt.  Orders will be shipped within 2-3 business days.  

Payment and Shipping

Pole Yard Flag currently accepts payment by credit and debit cards. accepted Credit Cards: VISA, Master Card, American Express, Discover, JCB, and Diners. 

Returns & Refunds

Returns are accepted on the pole and hanger if found to be defective (or quality issue).  Flags are returnable only if defective (wind or adverse weather damage is not a product defect).  Returns must be made within 30 days of the date received to receive a refund. 

Customers are responsible for shipping and handling when returning items. Merchandise which has been determined defective will be replaced with a like item if within the 30-day return policy period.